McAuley Labels FAQ – Everything You Need to Know About Printers, Stick

General Questions

Q1. What products does McAuley Labels offer?
McAuley Labels specializes in professional labeling and printing solutions, including GoDEX thermal printers, barcode scanners, custom business logo stickers, asset tags, inventory labels, and oil change sticker printer systems. All GoDEX printers come with a 3-year warranty, and all labels ship free across the U.S.

Q2. Why choose McAuley Labels over other label suppliers?
We combine industrial-grade quality with small-business service. Every product is backed by expert support, free setup help, and U.S.-based service. GoDEX printers we sell are pre-tested, compatible with major shipping and inventory systems, and ready to use out of the box.

Q3. Where are McAuley Labels products used?
Our labels and printers are trusted by auto shops, warehouses, manufacturers, offices, schools, and e-commerce businesses. From tracking inventory to printing oil change reminders, we help streamline operations across industries.

Q4. Do you sell directly to consumers or only to businesses?
Both. McAuley Labels serves individual buyers, small businesses, and enterprise clients through our online store and custom order system.

Q5. Where is McAuley Labels located?
We’re based in the U.S. and ship nationwide. Our fulfillment network ensures fast delivery and responsive local support for North American customers.

Shipping & Orders

Q6. Do you offer free shipping?
✅ Yes. All label orders—including custom stickers, oil change labels, and asset tags—ship free within the continental U.S.

Q7. How long does shipping take?
Standard delivery takes 3–5 business days for labels and 5–7 days for printers. Expedited shipping options are available during checkout.

Q8. Do you ship internationally?
We currently ship across the U.S. and Canada. For large business or reseller orders, international shipping may be arranged on request—contact our support team for a quote.

Q9. Can I track my order?
Yes. Once your order ships, you’ll receive an email with a tracking number and carrier link so you can follow its progress.

Q10. Can I return or exchange items?
Unopened products can be returned within 30 days of delivery. For defective items, warranty service is available under GoDEX’s 3-year coverage. Contact support@mcauleylabels.com to start a return.

Warranty & Support

Q11. What warranty do you offer on printers?
All GoDEX printers sold by McAuley Labels include a 3-Year Manufacturer Warranty covering hardware defects, print head issues, and malfunctions. We handle warranty claims directly, ensuring fast resolution.

Q12. Are labels covered by warranty?
Labels are guaranteed to be defect-free upon delivery. If your roll arrives damaged or misprinted, contact us for an immediate replacement.

Q13. How can I get technical support?
You can reach our team by email, phone, or live chat. We also provide setup guides, video tutorials, and printer driver downloads for GoDEX printers through our online Help Center.

Q14. What software do GoDEX printers use?
Every printer includes GoLabel software—free design and print software that works with Windows and Mac systems. GoLabel supports barcodes, QR codes, logos, and variable data printing.

GoDEX Printer Questions

Q15. Are GoDEX printers compatible with major shipping platforms?
Yes. GoDEX printers integrate seamlessly with Shopify, Amazon Seller Central, UPS, FedEx, ShipStation, and USPS Click-N-Ship systems. You can print 4×6 shipping labels directly without extra steps.

Q16. What’s the difference between Direct Thermal and Thermal Transfer printing?

Direct Thermal: No ribbon needed. Ideal for short-term shipping and barcode labels.
Thermal Transfer: Uses a ribbon for long-lasting, UV- and scratch-resistant labels—great for asset tags or outdoor use.
Most GoDEX printers (like the RT200i, RT700i+, and ZX420i+) support both technologies for total flexibility.

Q17. Which GoDEX printer is best for my business?

DT2x/DT4x: Compact, fast desktop printers for shipping and office labels.
RT200i/RT700i+: Mid-range dual-mode printers ideal for inventory and product labels.
ZX420i+ or HD830i+: Heavy-duty industrial printers for wide-format, plant, or packaging applications.
Need help choosing? Use our Printer Finder Quiz or contact support for personalized advice.

Q18. How do I set up my GoDEX printer?
Download GoLabel from the official GoDEX website. Install drivers, connect via USB or Wi-Fi, and calibrate your labels with one button. Our full setup guide and video tutorials walk you through each step.

Q19. What label sizes can I print?
GoDEX printers handle label widths from 1.57” to 4.25”, including standard 4×6 shipping labels, barcode labels, product stickers, and circular labels for packaging or branding.

Q20. Can GoDEX printers print color labels?
Thermal printers print primarily in black, but you can use pre-colored or branded label rolls for logos or visual coding. For color graphics, we offer custom full-color sticker printing services.

Q21. Do GoDEX printers work without a PC?
Yes. Select models like the RT200i support standalone mode with an attached keyboard and USB drive—no computer required.

Q22. Do GoDEX printers work with barcode scanners?
Absolutely. All our GoDEX printers pair perfectly with 1D and 2D barcode scanners for quick product tracking, inventory logging, or order fulfillment.

Label & Sticker Questions

Q23. What types of labels do you sell?
We produce:

Custom logo stickers for branding and packaging
Oil change reminder stickers for auto shops
Asset tags and inventory labels for equipment tracking
Barcode and QR code labels for logistics and retail
Thermal transfer labels for long-term industrial use

Q24. Can I order custom printed labels with my logo?
Yes! Upload your design or logo directly on the product page. Our design team will align your artwork, confirm sizing, and send a digital proof before printing.

Q25. What materials do you offer?

Metalized silver polyester – premium look and extreme durability
Heavy-duty 3M adhesive labels – grip on textured or powder-coated surfaces
BOPP film and vinyl labels – waterproof and oil-resistant
Paper labels – cost-effective option for short-term use

Q26. Are your labels waterproof and fade-resistant?
Yes. Most of our label materials are waterproof, scratch-resistant, and UV-protected, ensuring long-lasting performance indoors and outdoors.

Q27. Can I print on McAuley Labels’ rolls using my own printer?
Yes, our rolls are compatible with GoDEX, Zebra, and most thermal transfer printers that support 1” core rolls. Always check your printer’s max width before ordering.

Q28. Do you provide blank rolls or pre-printed labels?
Both. Choose blank labels for in-house printing or custom pre-printed labels for ready-to-apply convenience.

Q29. What label sizes are available?
Common options include:

4×6” shipping labels
2×1” barcode labels
1×2.25” oil change stickers
Custom round and rectangular sizes upon request

Q30. Can you help me design my labels?
Yes! Our team provides free layout support to ensure your logo, text, and barcodes print sharply and fit your container or packaging perfectly.

Oil Change Printers & Stickers

Q31. What’s included in the Oil Change Sticker Printer System?
Each system includes:

A GoDEX printer pre-programmed for service reminders
1,000 custom oil change labels
Free setup assistance and GoLabel templates

Perfect for automotive shops, dealerships, and quick lube centers.

Q32. Can I customize my oil change stickers?
Yes, you can personalize your stickers with your logo, phone number, address, and next service date fields. Customization is free for all 1,000-label rolls.

Q33. Are oil change labels removable?
Yes. We use special low-tack adhesives that stick firmly to windshields but remove cleanly without residue.

Q34. Do you offer bulk discounts for auto shops?
Yes. Auto and fleet service centers can request volume pricing and custom packaging for recurring orders.

Asset Tags & Inventory Labels

Q35. What are asset tags?
Asset tags are durable, scannable labels used to identify and track equipment, tools, and property. McAuley asset tags are available in metalized polyester, 3M heavy-duty adhesive, or laminated paper options.

Q36. Can I add barcodes or QR codes to my asset tags?
Yes. Each tag can include a barcode, QR code, serial number, or company logo. We can also provide variable data printing for unique identifiers.

Q37. Are your asset tags tamper-proof?
Yes. We offer tamper-evident and destructible materials for sensitive or high-value assets to prevent unauthorized removal.

Q38. Are inventory labels suitable for industrial environments?
Yes. Our industrial inventory labels resist water, oil, abrasion, and heat, making them ideal for warehouses, factories, and outdoor equipment.

Barcode Scanners

Q39. Do you sell barcode scanners?
Yes. We supply 1D barcode scanners compatible with all GoDEX printers. They’re plug-and-play with Windows, Mac, and POS systems.

Q40. What’s the difference between 1D and 2D barcode scanners?

1D scanners read linear barcodes (like UPC).
2D scanners read QR codes, DataMatrix, and stacked barcodes.
Both work seamlessly with GoDEX printers and GoLabel software.

Q41. Can barcode scanners integrate with my inventory system?
Yes. Our scanners connect via USB or Bluetooth and integrate with most POS, inventory, and ERP platforms out of the box.

Technical & Compatibility

Q42. Are your printers compatible with Windows, Mac, and mobile?
Yes. GoDEX printers work with Windows, macOS, Android, and iOS using GoLabel software or direct network printing.

Q43. Can I connect GoDEX printers via Wi-Fi?
Yes, many models (like RT730i+ and ZX420i+) offer built-in Wi-Fi or optional wireless modules for easy network printing.

Q44. Do you offer software setup help?
Yes. Our team can walk you through driver installation, label size calibration, and shipping software integration via email or remote session.

Q45. What file types can I print from?
GoLabel supports PDF, PNG, JPG, SVG, and CSV imports, allowing full customization of your labels.

Q46. Do your printers support barcode printing?
Yes. GoLabel includes built-in barcode generators for UPC, EAN, Code128, QR, and DataMatrix formats.

Sustainability & Quality Assurance

Q47. Are your labels eco-friendly?
Yes. We use FSC-certified materials, low-energy printing methods, and recyclable packaging to reduce environmental impact.

Q48. How do you ensure print quality?
Each batch of labels and every GoDEX printer is individually tested for contrast, scan accuracy, and adhesion before shipping.

Q49. Do thermal labels fade over time?
Direct thermal labels will fade with long UV exposure, but thermal transfer labels remain readable for years in outdoor or industrial conditions.

Q50. What’s the lifespan of a GoDEX printer?
With proper care and occasional cleaning, a GoDEX printer can last 5–10 years, thanks to its industrial print head and metal frame design.

Contact & Custom Orders

Q51. How can I contact McAuley Labels?
Reach us through our Contact page, email support@mcauleylabels.com, or use the live chat on our website. Business hours: Monday–Friday, 9 AM–5 PM CST.

Q52. Do you offer wholesale or reseller pricing?
Yes, qualified partners and resellers can access bulk discounts and white-label options. Contact us for details.

Q53. Can I schedule a product demo?
Absolutely. We offer free demos of GoDEX printers and GoLabel software—perfect for auto shops, warehouses, and fulfillment centers looking to upgrade their labeling process.

⚡ Why Businesses Trust McAuley Labels

3-Year Warranty on all GoDEX printers
Free shipping on all labels
Fast support with setup assistance
Trusted by automotive, logistics, and manufacturing professionals
Backed by sustainable materials and certified compliance

✅ Boost your productivity, simplify labeling, and print with confidence — all with McAuley Labels.

Thank you for choosing McAuley Labels

We look forward to being a part of your journey!

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McAuley Labels FAQ – Everything You Need to Know About Printers, Stickers & Custom Labels